Order Management Specialist with Norwegian

Job Title
Order Management Specialist with Norwegian

Job Description

As an Order Management Specialist, you will become a part of a mature and knowledgeable team of order management specialists, who are directly responsible for the end-to-end sales order management performance of Philips' largest customer and strategic partner. As such, your work will directly impact the customer experience and satisfaction of doing business with Philips, as well as support achieving the Joint Business Plan.

In this role you will be:

• Executing customer orders within Philips' ERP system (SAP) as well as on the customer's portal, coordinating the entire order delivery process in SAP ERP: master data, pricing, availability, changes, deliveries, incidents
• Managing invoices and credit/debit notes; ad-hoc investigating in case of issues
• Timely responding to various queries and ad-hoc request affiliated with order management, thereby acting as a process expert
• Preparing and monitoring relevant KPIs such as confirmation rates, down confirmations, cancellations, backorders, penalties, and disputes etc.
• Pro-actively proposing and implementing process improvement initiatives, with the goal of bringing performance levels higher and increasing efficiency within the team

You're the right fit if:

• You have previous experience in customer service or supply chain area
• You have fluent level of English and very good Norwegian level (min. B2)
• You have very good communication skills and ability to develop and maintain relationships at all levels, both internally and within the service providers
• You are a pro-active, solutions-oriented worker
• You know how to thrive in a complex and challenging environment

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program
• Hybrid model of working (min. 3 working days)

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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