LatviaTietoevry
Publiseringsdato 15.07.2024
Jobben er utløpt!
Norwegian Speaking Service Desk Specialist
Tietoevry invites to join our Data Platforms team. Our tasks range from 1st line support to help clients with their daily requests to ensuring stable electronical data interchange to implementation of customers and new solutions for corporate customers in public, bank and business sectorsWe promise you a great and positive working environment.
We offer working experience on an international level in a leading global IT company with Scandinavian values, business stability and openness. As well as working normal business hours and possibility to work remotely from anywhere in Latvia!
With us you will be responsible for:
- Provide first line support to customers in Nordics via email, ticketing systems and other tools
- Inform customers about events and changes, identify and nominate problem cases
- Coordinate customer incidents to ensure solution within agreed SLAs
- Assist 2nd and 3rd line and participate in root cause problem solving
- Monitor systems and keep related documentation up to date
- Communicate directly with customers, service managers and IT technicians. Provide reports to the customers and business stakeholders.
We expect you have:
- Fluent Norwegian language, as well as English
- Are a service minded person with excellent cooperation and customer service skills
- Have relevant work experience, solid computer skills and interest in IT field (Service specific training and general knowledge is provided by the department)
As a person:
- Detail oriented and willing to learn new skills
- Can work independently and within the team
- Eager to take initiative and ability to prioritize tasks
We offer:
- Challenging work and experience on an international level in a leading global IT company
- Professional and personal development opportunities
- Scandinavian values, business stability and openness
- Friendly work environment
- Excellent and competent colleagues
- Working normal business hours and possibility to work remotely from anywhere in Latvia!
- Competitive remuneration up to 1900 EUR monthly/gross* and benefits package (health insurance, sports and a lot more)
*Monthly salary offer will be defined based up on the candidate's professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tietoevry Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)
#LI-Hybrid
#LI-LM1
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)
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