Join Mercier Consultancy as a Norwegian speaking Fitbit Products Support Specialist in Bulgaria! This position offers a fantastic opportunity for individuals who are enthusiastic about health and fitness technology to provide exceptional customer service to Fitbit users.
In this role, you will assist Norwegian-speaking customers with their inquiries regarding Fitbit products and services, helping them to maximize their experience and resolve any issues they may encounter.
Responsibilities - Deliver high-quality support to Norwegian-speaking customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to Fitbit devices
- Guide customers in understanding product features and functionalities
- Record all customer interactions in our support system accurately
- Work collaboratively with technical teams to manage complex escalations
- Encourage user engagement by providing proactive solutions and advice
- Maintain a positive and professional demeanor in all customer interactions
Requirements - Fluency in Norwegian and English, both written and spoken
- Exceptional customer service skills with a focus on satisfaction
- Previous experience in customer or technical support is advantageous
- Passion for fitness aids and technology
- Aptitude for problem-solving and troubleshooting
- Ability to work well within a team-oriented environment
- Familiarity with customer support software is desirable
BenefitsCompetitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...