Loan Officer - Norwegian Speaker

At Multitude, we're more than just a listed European FinTech company-we're a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.

Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we're shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).

We are looking for a motivated and detail-oriented Loan Officer - Norwegian Speaker to join our team in Malta. In this hybrid role, you will be responsible for processing loan applications, engaging with customers, ensuring compliance, and providing excellent customer service to drive satisfaction and growth.

Your focus:

• Loan Application Processing: Review and assess loan applications to ensure compliance with company standards and eligibility criteria.
• Customer Follow-Up: Communicate with customers by phone, email, or chat to obtain additional information or provide updates.
• Approval & Decline Decisions: Make informed loan approval or decline decisions based on company policies, risk guidelines, and compliance standards.
• Sales & Customer Engagement: Actively engage with customers to identify needs, recommend products, and drive sales through upselling and cross-selling.
• Issue Resolution: Handle customer queries and complaints with professionalism, providing effective solutions at the first point of contact.
• Compliance & Risk Management: Follow all regulatory requirements, internal policies, and risk controls.
• Documentation & Data Entry: Maintain accurate and detailed records of loan applications, decisions, and customer interactions in company systems.

Required skills & qualifications:
Must-have:

• Fluency in Norwegian and English (spoken & written).
• Strong customer service mindset with a team-player attitude.
• Good computer literacy and ability to navigate multiple systems.
• Ability to resolve customer queries effectively on the first contact.

Nice-to-have:

• Additional languages.
• Previous experience in a similar role in financial services or customer support.

We offer:
At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

• A Truly Global Workplace - work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
• Hybrid & Flexible Work - we support work-life balance with remote work options and modern office spaces across Europe
• A Culture of Growth - we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
• Financial Growth Opportunities - benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
• Workation Programme - work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
• Wellbeing Benefit - receive an annual allowance to support your physical and mental wellbeing
• Private Health Insurance - access comprehensive medical coverage to support your health
• Weekly Office Breakfast - enjoy a fresh start with breakfast at the office

This is your opportunity to make an impact in customer lending and contribute to Multitude's mission of shaping the future of digital finance.

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