Swedish or Danish or Norwegian Customer Experience Specialist

PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life.

While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world.
PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.

• Respond to customer enquiries via chats, calls, social media queries & emails
• Provide customers with product and service information
• Research required information using available resources
• Identify customer needs
• Manage and resolve customer complaints
• Maintain an up to date customer information system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Job Description

• Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (1-3 years)
• Native / Fluent (Business level) in Danish or Norwegian or Swedish (verbal and written); good command of English
• Strong customer orientation (previous customer service experience is advantageous)
• Available to work shifts (International Call Centre)
• Office-based in Barcelona, Spain
• Strong PC literacy

Skills

• Goal-oriented
• Proactive
• Sense of urgency
• Positive and professional
• Strong communicator - verbal and written
• Willing to go above and beyond to exceed customer expectations
• Strong time management
• Accurate and able to follow processes and procedures