Service Desk Agent - Norwegian speaker

Job Description
WE'RE HIRING AS A NORWEGIAN-SPEAKING SERVICE DESK AGENT AT POLAND!

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Service Desk Agent to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You'll Do:

• Troubleshoot and resolve technical issues for end-users across Windows OS (Windows 7, 10) and related client systems, including laptops, desktops, and printers, using remote desktop tools like Bomgar, WebEx, and Windows Native tools.
• Manage user accounts and permissions within Active Directory and Exchange (2003/2007), including mailbox setup, distribution lists, and access rights, ensuring seamless ITSM workflow through tools like Remedy or ServiceNow (SNOW).
• Provide application support for MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio), Microsoft Teams, OneDrive, and VPN connectivity, maintaining high standards of customer communication and service.

Requirements

• Strong technical knowledge of Windows OS, Windows Servers, networking fundamentals, and remote access protocols.
• Experience with ITSM ticketing tools such as Remedy or ServiceNow for incident, problem, and request management.
• Proficiency in Active Directory and Exchange administration, including user provisioning and access control.
• Hands-on familiarity with remote connectivity tools (SMS, Bomgar, WebEx, Live Meeting) and VPN/dial-in user support.
• Solid understanding of MS Office Suite, collaboration tools (Teams, Skype, OneDrive), and internet browsers (Explorer, Chrome, Firefox).

Benefits

Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Poland

and be at the forefront of IT support excellence!