Norwegian Speaking Emergency Roadside Assistance - Remote in Greece

The House of Mercier is looking for a Norwegian Speaking Emergency Roadside Assistant to join our remote team in Greece. In this vital role, you will provide immediate assistance to Norwegian-speaking motorists who are facing roadside emergencies. Your dedication to customer service and your ability to communicate clearly will ensure that our clients receive the best possible support during challenging situations. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

• Respond to emergency calls from Norwegian-speaking clients requiring roadside assistance with urgency.
• Analyze vehicle issues and offer effective solutions over the phone, including troubleshooting and arranging towing services when needed.
• Maintain clear and compassionate communication with customers, keeping them informed throughout the assistance process.
• Document all service calls and actions taken in accordance with company policies and procedures.
• Work collaboratively with local service providers and emergency services to deliver prompt assistance.
• Strive to achieve high customer satisfaction by providing reliable and efficient support.
• Stay updated on company procedures, roadside assistance protocols, and local regulations to provide informed service.

Requirements

• Fluency in Norwegian and English, both written and spoken; knowledge of Greek is a plus.
• Prior experience in customer service, emergency response, or the automotive industry is preferred.
• Strong problem-solving and critical thinking skills.
• Excellent communication skills with a customer-oriented approach.
• Ability to work independently in a remote environment with efficient time and task management.
• Proficiency in computer systems and digital communication tools.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....