Norwegian Sales & Customer Service Specialist – BARCELONA

We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a Norwegian speaker, have a passion for providing outstanding customer service with a sales-oriented mindset and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

 In this role, you will dive into a 1-week comprehensive training program to get ready for sales & customer service support for one of our clients in the healthcare industry.

As a Sales & Customer Service Specialist, your primary responsibility will be to deliver top-notch professional service and solutions with a strong sales focus.

The responsibilities:

• Communication: Make outbound calls to engage potential customers to subscribe to our products, as well as handling inbound calls to win back customers.
• Administration: Assist customers by answering questions about products, deliveries, and invoices while maintaining strong customer relationships.
• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

Your profile:

• Native level in Norwegian, both spoken and written, with a good level of English.
• Experience in providing sales & customer service via phone calls.
• Strong communication and social skills with a sales-oriented mindset to thrive on achieving holdback and additional sales targets.
• Proficient in using computer systems and familiarity with different software applications.
• Responsible, humble and able to maintain a positive attitude towards changes.
• Team player, exhibiting strong listening skills, and possessing a service-oriented approach with the ability to handle conflicts constructively.
• Stress-resistant, calm and effective under pressure, ensuring a seamless customer experience.A high school diploma or equivalent qualification is necessary.
• Ability to work flexible shifts, due to the dynamic nature of customer needs.

What we offer:

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
• An attractive salary
• Hybrid working model
• Opportunities for internal growth and career progression to advance your professional journey.
• Extensive training provided, arming you with the knowledge and tools to excel in your role.
• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
• A permanent role with a competitive salary for financial stability.
• Unlimited coffee and fresh fruit on office days for an energy boost
• Free online Spanish lessons outside of working hours for skill development.
• Unforgettable staff parties that bring the team together, creating lasting memories.
• Comprehensive support for mental health and well-being- Ifeel app.