Full-time Senior Client Advisor, Oslo - Prinsens Gate

WE ARE SEARCHING FOR A FULL-TIME SENIOR CLIENT ADVISOR (37,5 HOURS / WEEK) TO JOIN OUR AMAZING SALES TEAM AT THE GANNI STORE AT PRINSENS GATE, OSLO!

You will act as a senior member of the sales team, leading by example on the shop floor and supporting the Store Manager in maintaining high standards of client experience, commercial performance and daily operations.
At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.
You will support your team to always deliver service that is seamless, efficient and dedicated to the client's needs.
You will contribute to a business based on an omnichannel/e-commerce mentality, where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community.
You will be a part of managing and motivating the store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.

KEY RESPONSIBILITIES

• Ensure exceptional client experiences before, during and after visiting
• Deliver outstanding and personal styling sessions
• Establish a client base of loyalty, and foster the GANNI community
• Conduct strategic client outreaches to drive footfall and business to the store
• Strive to reach KPI targets and support maintaining a KPI-driven environment.
• Drive in-store shopping events through your client database and establish a program to foster client relationships.
• Maintain VM guidelines, and visual standards are met at any time
• Maintains and nurture Stock management in all aspects

ADDITIONAL KEY RESPONSIBILITES

• Act as a senior point of support on the shop floor and lead by example in client experience and sales performance.
• Support the Store Manager with daily operational responsibilities and the execution of store priorities.
• Support and guide less experienced team members, sharing product, styling and selling knowledge.
• Take ownership of delegated responsibilities and support the smooth running of the store when required.

PROFESSIONAL QUALIFICATIONS

• Minimum 3 years of relevant retail experience, preferably within fashion, premium, or luxury retail
• Experienced and mature retail profile with a strong commercial mindset, high reliability, and the confidence to take on added responsibility
• Fashion interest with a thorough knowledge about trends, styling, brands and has a city vibe
• Excellent communication and people skills
• Ability to work in a fast-paced environment
• Fluent in Norwegian and English

THE GANNI WAY
We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the "Apply for position" button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you're great for this role, so please avoid including your age, gender and marital status in your CV.