Danish Speaking Customer Support Specialist in Lisbon, Portugal

About the job Danish Speaking Customer Support Specialist in Lisbon, Portugal

Are you fluent in Danish and looking for an international career adventure in sunny Lisbon?

We are looking for a customer-oriented Customer Support Representative to join our multicultural team in Portugal!

Job Overview

• Location: Lisbon, Portugal (On-site / Hybrid options available)
• Language Required: Fluent/Native Danish + B2 English
• Employment Type: Full-time (Rotational shift patterns)
• Relocation Support: Comprehensive relocation package included (Accommodation, flights, administrative support)

Key Responsibilities

• Provide high-quality customer assistance to Norwegian-speaking clients via Phone, Email, and Live Chat.
• Assist customers with inquiries regarding account setup, orders, billing, and technical troubleshooting.
• Ensure first-contact resolution while delivering an outstanding customer experience.
• Document and escalate complex cases to appropriate internal teams when necessary.

What We Are Looking For

• Language Proficiency: Native or C1/C2 level in Norwegian, plus strong command of English (B2+).
• Skills: Excellent communication, active listening, and problem-solving abilities.
• Mindset: Customer-first attitude with strong attention to detail and empathy.
• Eligibility: EU/EEA citizenship or a valid work permit for Portugal.
• (Previous experience in customer care or technical support is a plus, but paid training is provided!)

What We Offer

• Competitive Remuneration: Attractive base salary + monthly performance bonuses.
• Relocation Package: Flight reimbursement, company-provided accommodation (or accommodation allowance), and airport pick-up.
• Paid Onboarding: Full professional training program before live handling.
• Health & Benefits: Private health & dental insurance coverage + employee discounts.
• Great Lifestyle: Enjoy 300+ sunny days a year, vibrant culture, and world-class beaches!

Interested or know someone who fits the bill?

Apply directly through the link below or send your CV to [[email protected]]!

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