Customer Support Representative - Norwegian Speaker

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

What you'll do:

• Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Manage a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)
• Preferably 1-3 years experience in customer support, but we are also open to graduates if you are a Norwegian speaker

Skills:

• User level of MS Office (Outlook, Excel, Word)
• Customer service attitude, strong attention to details, punctuality and problem solving mindset
• Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

#LI-MC5