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Customer Support Representative - Norwegian Speaker
Publiseringsdato 05.05.2025
- Handle the inquiries usually via chat and email from customers and/or internal parties (only 3-5 calls /day, of max. 2 mins/call)
- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Manage a variety of pre-sales or post-sales service functions
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
- Bachelor's degree (BSC/BA)
- Preferably 1-3 years experience in customer support
Skills:
- Fluent level of Norwegian
- User level of MS Office (Outlook, Excel, Word)
- Customer service attitude, strong attention to details, punctuality and problem solving mindset
- Working knowledge in SAP/Oracle/Salesforce or other case management tools is an advantage
Eaton
4 kandidater ser på nå
Publiseringsdato 05.05.2025
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