Customer Service Agent - Rapid Resolution (Danish I German I Norwegian I Icelandic)

Note! This ad is for applicants who are fluent in Danish, German, Norwegian or Icelandic.

Ready to be the Voice of Boozt? Join our Customer Service Rapid Resolution Team!

Are you a quick-thinking, empathetic problem solver who thrives in a fast-paced environment? Do you love turning a customer's frustrating moment into an absolute win? If so, we want you on our Rapid Resolution Team!

As a vital part of our front-line defense, you won't just be answering queries, you will be the voice, personality, and heart of Boozt across all our global markets.

WHAT YOU WILL DO

• Master our live channels: Dive into the action via phone and chat , engaging directly with our customer.
• Become the ultimate expert: You'll handle a dynamic variety of inquiries - from product details to shipping, payments, and exciting promotions. No two chats are ever the same!
• Deliver instant magic & take ownership: "Rapid Resolution" isn't just a name; it's our mission. You'll take full ownership of customer challenges, proactively hunting down solutions and ensuring a seamless, stress-free experience from the moment they order to the second it hits their doorstep.
• Be a process innovator: Your voice matters. You will actively look for ways to optimise our workflows and identify opportunities to elevate the customer experience to the next level.
• Champion the ultimate experience: Enhance standard customer service into an exceptional, world-class experience with every single interaction.

YOUR PROFILE

• You are fluent in Danish, German, Norwegian or Icelandic.
• You are also fluent in English which is our corporate language.
• You genuinely love communicating and take pride in expressing yourself clearly and engagingly, both in speech and writing.
• You thrive under pressure, bringing a calm, resourceful energy to fast-paced situations to deliver quick, precise, and personalised solutions.
• You have a knack for creating genuine, meaningful connections with both your teammates and our customers, consistently going above and beyond to make people feel valued.
• You already know what it takes to deliver great experiences, so previous background in the service or hospitality industry is highly valued.

OUR OFFER

This is a chance for you to join our vibrant Customer Service Team, an opportunity to grow and develop with one of the leading Nordic E-commerce companies.

• Your journey will begin with a comprehensive, structured training program designed to equip you with all the tools, knowledge, and confidence you need to crush your goals from day one.
• You will join a big international team where we support and learn from each other, but most important of all - we have fun while doing so.
• Full-time employment starting with a 3 month probation period.
• Working hours for the team is based on a rotating schedule of either 8:00-16:00 or 10:00-18:00, Monday through Friday.
• The start date will be 1st of October.
• This is an on-site position. You will be working from our amazing headquarters in the heart of Copenhagen.

Selected candidates will be invited to an on-site recruitment event during Week 37 at our Copenhagen HQ. You'll tour the office, meet the team, and participate in interactive group activities to see if we're a mutual fit. Attending this on-site event in Copenhagen is a required step in our hiring process.

We're reviewing applications on an ongoing basis, so don't wait - apply now! Last day to apply is the 30th of August.

Note! Only applications in English will be considered.

We look forward to receiving your application!

Important: Applicants must have the legal right to work in Denmark at the time of employment. Please note that this position does not include visa sponsorship or relocation support.

BOOZT PERKS

• Great personal and internal career development opportunities

• A culture built on our values of trust, freedom, and responsibility

• Driven and passionate international colleagues

• A generous employee discount

• Healthy and delicious breakfast and lunch, top-quality coffee, and fresh fruit available all day

• In-house gym, onsite masseuse, and medical doctor

• An amazing HQ in central Copenhagen - the iconic, energy-efficient Krystallen building, recognized for its architectural design and sustainability. Enjoy breathtaking city views and much more!

A LITTLE BIT ABOUT US

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com . Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and Poznań, and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity, inclusion, and innovation.

Our team Customer Service Locations Copenhagen HQ Employment type Full-time Seniority Entry level