Collections Specialist (m/f/d) - Swedish and Norwegian Speaker

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude's business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.

We're looking for a Swedish and Norwegian speaking Collections Specialist (m/f/d) to join us in Berlin (Work from home and office).

Responsibilities:

• Phone calls and e-mails to customers that are past due
• Negotiating and motivating customers to repay their debts
• Interview reasons for delays in payments
• Constant monitoring of payment agreements
• Finding and updating data to debtors (skip tracing)
• Registering in computer programs Collections activities
• Other tasks assigned by the line manager

Requirements:

• Work experience in collections or customer service is beneficial
• Fluent in spoken and written Swedish/Norwegian and English
• Strong interpersonal and communication skills as required to effectively communicate to a diverse audience
• Problem-solving, conflict resolution and negotiation skills
• Confident, driven and results-oriented

We offer:

• Internal Training (access to online learning with thousands of courses)
• Working in a hybrid flexible model
• Urban sport card
• Increased vacation days (starting with 24 days annual leave and one extra day per year of employment, up to 30 days per annum )
• Mental well-being support
• Capital-formation saving plan (Vermögenswirksame Leistungen)
• A commuting allowance
• Digital meal voucher
• Share purchase matching program
• Your assigned business laptop will be available for your free personal use, after the 5th year as part of the equipment renewal policy.

Kindly note that by proceeding you will make your personal data provided available to us for the purposes of recruitment activities. By proceeding, you confirm that you have read and accepted our Recruitment Privacy Policy.