Patient Support Representative with Norwegian & English

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Would you like to work for a rapidly growing international healthcare company? Do you consider you have the right experience for this role? If yes, then send us your resume and enter the recruitment process right away!

Make an impact on patient's lives as a full-time service-oriented Patient Support Representative. You will support our Cardiac Rhythm Management (CRM), Cardiovascular Diagnostics and Services (CDS) products and applications, with a focus on consulting with patients, as well as health care professionals and Medtronic field personnel. Our vision is together, we will transform the lives of people with cardiac arrhythmias and heart failure.

• Provide troubleshooting, support, and education for CRM and CDS products that is accurate, thorough, timely and tailored to meet the patient's needs.
• Gather relevant information, document and report patient inquiries, issues and product problems per procedures and policies.
• Maintain adequate product and therapy knowledge and expertise through continuous training, coaching, and independent study.
• Identify and implement personal or process improvements to maintain and improve thorough, compliant, timely, accurate service.
• Maintain adherence to schedule and availability for support of incoming contacts, which includes sharing in shifts to work Medtronic holidays when clinics are typically open.
• Utilize technology and systems required to support job function which may include answering phones and/or operating personal computer.
• Actively participate, communicate, and maintain team and cross-functional networks.

Click here to learn more about the conditions and products we support.

Must Haves
• Excellent communication skills via phone
• Fluent language skills in Norwegian and English
• You have an empathic character towards patients
• You are a real team player

Nice to Haves
• Experience in the medical industry
• Previously worked in contact center or technical support
• Analytical and problem-solving skills

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here