Norwegian Speaking Service Desk Representative

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• Level 1 IT support: Handling end-user calls and web queries via tools, phone, and email
• Documentation and detailed administration, logging of calls on the ticketing tool
• Delegation of problems that cannot be resolved on the first level to the competent Level 2 teams
• Guiding the user, own, and follow-up ongoing cases
• Maintaining and improving customer happiness level

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• Advanced or native in Norwegian language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must
• Minimum high school degree
• A willing-to-learn demeanor
• Superb social skills – both written and spoken
• Flexible, multitasking, dynamic personality, great teammate
• Logical thinking, good problem-solving skills
• Open for working in shifts: 7 AM to 9 PM on weekdays

, Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.,

• Shape your career – We are providing you competitive salary + cafeteria + annual bonus system in a fancy modern office environment in Budapest, 9th District, Mill Park office
• Learn and grow – We have an excellent Training team, in-house training opportunities and monthly training calendar
• Keep current – We are providing you online trainings to improve your skills and be ready for the newest digital technical solutions
• Give back – One of our value is to live in a safe and green environment, by joining to our team you will have chance to participate in sport programs, charity & environmental friendly events
• Stay healthy – We believe in the importance of work-life balance so we are providing you fitness discount opportunity nearby; All You Can Move Sportpass and free medical services in Medicover private medical provider; free tea/ coffee in our kitchen 
• Invest in yourself – In our multilingual and multicultural environment we emphasize the importance of language knowledge hence we are providing you language course reimbursement for accredited courses