Sverige, StockholmSverige, Stockholm


Publiseringsdato 02.11.2023

Norwegian-speaking Senior Implementation and Support Consultant

Norwegian-speaking Senior Implementation and Support Consultant

Do you thrive in the crossfield between Software Developers and non-technical customers? Are you a skilled communicator in Norwegian? Then look no more - we have the next step ready for you!

Setting the Customer first and ensuring smooth implementations
As a Senior Consultant, you will join a well-established and experienced team of 14 highly skilled colleagues across locations in Scandinavia. Your primary collaboration will be with two colleagues at our Stockholm office, but you will also have the flexibility to operate from either our Copenhagen or Aarhus offices. Expect to engage in close partnerships with domain experts and Incident Managers to ensure high-quality product support for Systematic's customers - with a particular focus on our library solution, Cicero.

Drive implementation and support for customers in the Norwegian market
You will share responsibility for implementing and supporting new Cicero customers, primarily focusing on the Norwegian market but potentially all of Scandinavia. You will help to ensure that our products are implemented in the best possible way to support the work of local users and librarians. Therefore, you can anticipate working with:
  • The implementation of new customers - primarily in the Norwegian market
  • Providing high-quality support to our customers and understanding their needs
  • Training and educating users in the use of our Cicero suite
  • Collaborating with developers and other domain experts on newsletters and other forms of user documentation

Tech-savvy domain expert with a high degree of customer focus
We are looking for a colleague with a flair for working and talking with all types of customers and the skills required to understand customer needs and effectively communicate these to our developers and business partners.

Ideally, you are native or strongly proficient in Norwegian, speak English and Swedish, and may be able to speak Danish. You have experience from the library and information services industry - either as a librarian, your educational background or similar. Additionally, it is a benefit if you are tech-savvy and used to working with IT systems.

As indicated, we have customers across Scandinavia, so you can expect up to 30 travel days a year.

Please note that you must be able to present a clean criminal record and have lived in a NATO/EU country for the past seven years as we work with security-classified projects. Read more here.

Never stop developing
Systematic is truly international, proudly Danish and uniquely people-centric. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here

We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact us on tel. +45 8943 2000 and ask for Johnni Brobak, Senior Manager, Service Desk.

Get in touch

Julie Lysbjerg Christensen

Talent Acquisition Consultant


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