job
Danmark, CopenhagenDanmark, Copenhagen

KlarPris A/S

Publiseringsdato 06.05.2024

Customer Support- Norwegian & Swedish

HVD Group

HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 500 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.

Through innovative technology and years of expertise in the craftmanship industry, we have successfully partnered with over 13,000 customer and gained the trust of 160,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, just like yourself.

Company Description:

KlarPris, Denmark's leading B2B procurement system within the installation industry, is seeking a Support Agent with a genuine passion for creating valuable customer relationships and to unlock the full potential of our platform to each customer! We are an innovative tech company offering an advanced procurement platform that both simplifies and optimizes the purchasing process for our clients all across the Nordics and Europe. Our platform is compatible and integrated with a wide range of ERP systems, allowing us to cater to the entire industry regardless of system set-up.

Role Description:

As a Support Associate, you will be responsible for supporting our existing Swedish & Norwegian customers, whilst also following implementations and onboardings with new ones. We are looking for someone who is organized, has an interest in CRM systems and easily adapts to new systems, is solution-oriented, and ensures excellent customer care through proper follow-up and interactions. We hope that you have industry insights and truly understand the daily challenges and requirements faced by our users. A genuine interest in improving the everyday life of our fantastic customers should be central to your role and drive your ambition ahead!

Fluency in Swedish and Norwegian is central to the role!

Responsibilities
  • Product and customer support for new and existing customers
  • Technical user support
  • Customer training in the use of the KlarPris platform and all of its functions
  • Responding to emails, chat, and phone calls
  • The work will be conducted via phone, email, and various web tools. The role will be based at our Copenhagen Office- Langebrogade 6B, and our working hours are Monday- Thursday 08-16:00, 08:00- 15:30 Friday.

Skills & Requirements
  • You are service-oriented and efficient, take initiative, and enjoy daily contact with customers.
  • You work accurately and purposefully to contribute to high customer satisfaction. You have a high work capacity, are patient, precise, structured, and enjoy challenges.
  • Familiarity with economics/management/ERP/business systems.
  • Enjoy working with support and problem-solving questions
  • Experience in support and customer service with a genuine interest in customer interaction; we work with Zendesk.
  • You have a team oriented mindset but enjoy to work independently and don't hesitate to take own initiative and action
  • Fluency in Swedish and Norwegian and English language skills- both written and oral. Danish is meriting.

What we offer:
  • Fantastic colleagues and an inspiring scale-up mind set.
  • Hybrid set-up, 1-2 days from home.
  • A challenging and autonomous work environment with the freedom to develop and excel in your role.
  • A competitive salary package.
  • Necessary work tools such as a computer and mobile phone.
  • Pension and insurance

If you share our enthusiasm and vision but worry that your experience does not match all the specified qualifications, apply anyway! You may be the ideal candidate for this role or another in our ever-growing organization.

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